Cancellation Policy

Last Updated: 1 May, 2025

This Cancellation Policy outlines the rules governing booking cancellations, reservation changes, and potential refunds for services arranged through Veeboair (veeboair.com). Our objective is to ensure transparency so travelers clearly understand applicable conditions before submitting a cancellation request.

All bookings made via our platform are governed by the terms and conditions established by airlines, hotels, cruise lines, tour operators, and other third-party travel providers. Veeboair functions solely as an intermediary and does not independently approve or deny refund decisions.

1. Acceptance of Supplier Terms

By confirming your reservation, you agree to the cancellation and refund policies of the respective travel supplier. These terms may vary depending on the fare type, service category, promotional restrictions, and the remaining time before departure or check-in.

2. 24-Hour Cancellation Eligibility

Certain bookings may qualify for penalty-free cancellation if requested within 24 hours of the initial booking, provided the departure or check-in date is at least 7 days away. Eligibility is determined entirely by the supplier’s specific policy.

To request a cancellation, please contact our support team:

Email: info@veeboair.com
Phone: +1 (801) 307-9673

3. Refund Processing Time

Once approved by the supplier, refunds are generally processed within 7–14 business days to the original payment method. Processing timelines may vary due to banking procedures, payment processors, or supplier confirmation requirements.

4. Standard Cancellation Guidelines

• Cancellation requests must be submitted through our official support channels.
• Refund eligibility depends on:
  • The type of service reserved
  • Fare or rate restrictions
  • The time remaining before departure or check-in
• Supplier-imposed fees or penalties may apply.

5. Airline Ticket Cancellations

• Airline policies vary by ticket class, route, and fare category.
• Changes or cancellations may involve airline service fees and fare differences.
• Refunds are not provided for:
  • No-show passengers
  • Partially used or fully consumed tickets

6. Hotel Booking Cancellations

• Hotel cancellation terms depend on property policies, room type, and rate plan.
• Flexible rate plans may allow cancellation within 24–72 hours prior to check-in.
• Prepaid, discounted, or promotional rates are typically non-refundable.

7. Tours, Activities & Cruise Reservations

• Refund eligibility is determined by the timing of the cancellation request.
• Late cancellations may result in reduced or no refunds.
• No-shows are generally non-refundable according to supplier rules.

8. Extraordinary Circumstances

In exceptional cases, cancellations due to unforeseen events may be considered, subject to supplier approval and submission of valid supporting documentation. Examples include:

• Severe medical emergencies
• Death of an immediate family member
• Government-mandated travel restrictions

9. Cancellation Process

1. Request Submission: Provide booking reference and traveler details.
2. Policy Review: Applicable cancellation terms are examined.
3. Documentation Verification: Additional proof may be requested if necessary.
4. Fee Assessment: Any supplier penalties are calculated.
5. Refund Processing: Eligible refund amount is initiated.
6. Confirmation Notice: Status update is provided once finalized.

10. Fare Rules & Promotional Conditions

Cancellation eligibility may differ depending on:

• Fare class or rate type
• Domestic versus international travel
• Special promotions or discounted offers

11. Policy Updates

Veeboair reserves the right to modify, revise, or update this Cancellation Policy at any time without prior notice. Changes become effective immediately upon publication on this page.

12. Contact Details

For inquiries regarding cancellations, reservation changes, or refund status, please contact our customer support team:

Email: info@veeboair.com
Phone: +1 (801) 307-9673