Return & Refund Policy

Last Updated: 1 May, 2025

This Return & Refund Policy outlines the terms under which cancellations, refunds, and payment adjustments may be processed for travel services booked through Veeboair. As an intermediary travel platform, we are committed to providing transparent guidance regarding refund qualifications and procedures.

All bookings made via our website are governed by the individual cancellation and refund policies of airlines, hotels, cruise lines, tour operators, transportation providers, and other third-party suppliers. Veeboair facilitates reservations but does not determine or override supplier-specific refund decisions.

1. Coverage of This Policy

This policy applies to the following services:

• Airline ticket bookings
• Hotel accommodations
• Cruise reservations
• Tours and excursions
• Vehicle rental services

It explains eligibility requirements, necessary documentation, submission procedures, and estimated processing timelines.

2. Refund Eligibility Requirements

A refund request may be reviewed only if:

• The reservation was successfully confirmed through Veeboair.
• The cancellation complies with the applicable supplier’s fare or rate policy.
• The request is submitted within the allowed cancellation period.
• A valid booking reference and payment confirmation are provided.

3. How to Request a Refund

1. Carefully review the cancellation terms included in your booking confirmation.
2. Locate your booking reference number and proof of payment.
3. Submit a cancellation or refund request through our official support channels.
4. Provide additional documentation if required for verification purposes.

Our team will coordinate directly with the relevant supplier to determine eligibility and calculate any applicable fees.

4. Refund Processing Timeframes

Once a refund is approved by the travel provider, processing times may vary depending on the payment method:

• Credit/Debit Cards: Approximately 5–14 business days
• Digital Payment Platforms: Approximately 3–7 business days
• Bank Transfers: Subject to bank processing schedules

Delays caused by financial institutions, card issuers, or payment processors are outside our direct control.

5. Cancellation Charges & Deductions

The final refund amount may be adjusted due to:

• Supplier-imposed cancellation penalties
• Fare differences or pricing adjustments
• Non-refundable components within bundled services
• Applicable administrative or processing charges

6. Exceptional Situations

In rare and extraordinary circumstances, refund requests may be reviewed individually, subject to supplier approval and submission of valid supporting documents, including:

• Serious medical emergencies
• Death of an immediate family member
• Government travel restrictions or natural disasters

7. Payment Disputes & Chargebacks

Initiating a chargeback or payment dispute without first contacting our customer support team may delay the review process. We strongly encourage customers to reach out directly so we can assist in resolving any concerns efficiently.

8. Policy Revisions

Veeboair reserves the right to modify or update this Return & Refund Policy at any time. Any revisions become effective immediately upon publication. Continued use of our website indicates acceptance of the updated terms.

9. Contact Information

For assistance with cancellations or refund inquiries, please contact our support team:

Email: info@veeboair.com
Phone: +1 (801) 307-9673

We strive to process refund requests fairly, transparently, and in alignment with supplier policies and applicable regulations.